Refund and Cancellation Policy

Digital subscription

GearSked is a digital software subscription. There is no shipping, physical delivery, or physical return process.

Refund requests

For a refund or help with a charge, email support@gearsked.com from the email address connected to your GearSked account. We handle refund requests directly, and you do not need to give a reason.

Cancellation

You may cancel your subscription at any time through the app, Stripe customer portal, or by contacting support. Cancellation stops future renewals. Access generally continues through the end of the current paid billing period.

Monthly subscriptions

We offer a full refund of the payment for your current monthly billing period, no questions asked. Simply email support@gearsked.com to request it. How much you have used GearSked does not affect your eligibility.

Annual subscriptions

We offer a full refund of your annual subscription payment if you email support@gearsked.com within 30 days of the charge, no questions asked. This applies to both your first annual payment and annual renewals.

After 30 days, we offer a prorated refund for the unused portion of your current annual billing period. Email support@gearsked.com to request it.

Your refund is calculated using the annual amount you actually paid and the unused days from the date we receive your request to the end of that billing period. We do not recalculate your used time at the monthly plan rate.

Failed payments

If a payment fails, access may be limited, paused, or canceled until billing is updated. Stripe may retry failed payments according to its billing settings.

How to request help

Email support@gearsked.com from your GearSked account email and let us know you would like a refund or help with billing or cancellation. If you have the charge date or receipt, including it helps us find the payment. No explanation for your refund request is required.